Privacy policy

Privacy Policy

Last updated: April 7, 2026

The Box Bark operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Box Bark is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following:

  • Contact details: Name, shipping address, billing address, phone number, and email.

  • Financial information: Payment card details and transaction history (processed securely via our payment gateways).

  • Technical data: IP address, device type, and usage data via cookies.

How We Disclose Personal Information

In certain circumstances, we disclose your personal information to third parties to fulfill our contract with you:

  • With Shopify and Service Providers: We share data with vendors who perform services on our behalf, including IT management, payment processing, data analytics, and global fulfillment and shipping partners who prepare and deliver your orders.

  • Legal Obligations: To comply with applicable laws or respond to valid legal processes.

International Transfers

Because we work with a global network of fulfillment partners to source and deliver our products, your personal information (such as your name and shipping address) will be transferred, stored, and processed outside of the United Kingdom and the European Economic Area (EEA).

When we transfer your personal information out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

     

  • We use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

     

Your Rights (UK and EEA)

As a resident of the UK or EEA, you have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing activities. To exercise these rights, please contact us at the email address below.

Security and Retention

We retain your personal information only for as long as necessary to provide you with our Services and to comply with our legal and tax obligations. While we implement industry-standard security measures, please note that no method of transmission over the internet is 100% secure.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at info@theboxbark.com.

For the purpose of applicable data protection laws, the data controller is: The Box Bark London, United Kingdom